Frequently Asked Event Questions
When and where are your next events scheduled?
You can find a list of all scheduled events here. If you don’t see event details listed, it is because we are still working to confirm those details. As soon as they are confirmed, we will post the details. Also, we try to list all upcoming event locations so that you can at least begin planning your trip.
Can my child(ren) attend?
In order to provide the best experience for all attendees, we require children to be at least 12 years of age and able to sit quietly through the entire session. Children will need a ticket to attend the event. If you purchased a ticket for your child, but they do not meet these requirements, please email us at firstname.lastname@example.org and we will assist you.
If you will be joining us via Ustream, we will post a link to view any handouts there may be for that event.
Will You Do Events on the East Coast or outside of the U.S.?
We are sorry, but Darryl is currently very busy with other commitments and is unable to travel outside of the Western US at this time.
I purchased a ticket for the upcoming event, but something has come up and I can’t attend.
Please email us at ‘email@example.com’. While our policy is that all sales are final, in some extraordinary circumstances, we are able to work with you. Another option is to sell your ticket to a friend or family member. Just be sure to give them the email with the QR code on it and they will be all set to attend.
How do I sign up for the live video streaming event?
Click the Live Stream button for an event and follow the on-screen prompts to complete the ordering process.
All streaming billing transactions are handled through Cleeng. Simply visit Cleeng.com and log in. Once logged in your purchased events will be displayed.
Why is the start time on my ticket different from the website?
We open up the streaming event early so that we can setup and test our equipment. You not be able to see the venue, during this time, but you will be able to log in and chat with other viewers, if you would like.
Will Ustream attendees be able to ask Bashar questions?
Yes, you can use the chat window in Ustream to submit your question during the broadcast. Please note, Bashar may or may not answer Ustream questions during the event and and we cannot guarantee that your question will be chosen.
Will I be able to rewatch the event after its broadcast?
The videos from the event are recorded and accessible on the same page that you watched the event for 3 days after the event. To access the videos, simply log into your Cleeng account at least on hour after the event, refresh the page and click on the event in the dashboard.
What if there is an interruption in the transmission during the event?
If there is an interruption in the event stream we will re-broadcast those sections directly following the event so you won’t miss anything. The entire event is available for rewatching for 3 days following the event. Log into your Cleeng account and click on the event in the dashboard. If there is an interruption in the transmission on your end, you can simply log back in to Cleeng and rewatch the event. Also note for optimal streaming results, do not connect to your network with any other devices during the event, i,e. smart phones, other open-browser windows, etc.
Who handles support for the live streaming events?
We have a team member ready to help via the chat feature on Ustream during the event. All pre-event billing issues are handled through Cleeng. Simply visit Cleeng and log in to their support site.
Does my live stream ticket include a discount on purchasing a copy of the event?
Yes! The price of the ticket includes access to the live stream, an opportunity to replay the event for the 3 days afterwards and a discount on the purchase of the recordings! You will see a notice on your screen with the discount code, so be sure to keep your eyes peeled!